Refund policy

Returns, Refunds, and Exchanges

• Eligibility: Due to the nature of our products, we do not accept returns on opened or used items. Unopened and unused products may be returned within 14 days of delivery for a refund.
• Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions on how to proceed.
• Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to an error on our part.

Refunds

• Refund Eligibility: Refunds are issued for eligible returns within 7-10 business days after we receive and inspect the returned items.
• Refund Method: Refunds are processed to the original payment method. Please note that banks may take additional time to reflect the refund in your account.
• Non-Refundable Items: Sale items, gift cards, and promotional items are non-refundable.

Exchanges

• Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.