Terms of service

Shari Beauty is committed to providing high-quality, skin products that enhance the beauty and well-being of our customers. We aim to offer exceptional customer service and transparency in all our business practices. By purchasing our products, you agree to the following terms and policies.


Product Information

  • Ingredients: Our products are made with organic ingredients. We strive to source the highest quality raw materials, and we do not use harmful chemicals.
  • Allergies: Customers are responsible for reviewing the ingredient list of each product before purchase. Shari Beauty is not liable for any allergic reactions. If you have sensitive skin or specific allergies, please conduct a patch test before full use.
  • Product Variability: Due to the ingredients used, slight variations in color, scent, or texture may occur between batches.

Product Use

  • Intended Use: Our products are for external use only. Avoid contact with eyes, and discontinue use if irritation occurs.
  • Storage: To maintain product quality, store in a cool, dry place away from direct sunlight and heat. Our products may soften or melt at high temperatures, but this does not affect the quality of the product.

Ordering and Payment

  • Online Orders: Orders can be placed through our official website or other platforms approved by Shari Beauty. Ensure all personal and shipping information is accurate before finalizing your order.
  • Minimum Order Requirement: There is no minimum order requirement unless otherwise specified during special promotions or bulk orders.
  • Order Confirmation: Once an order is placed, you will receive an email confirmation with the details of your purchase.

Payment

  • Accepted Payment Methods: We accept major credit cards, debit cards, and other payment methods as listed on our website.
  • Payment Security: Shari Beauty uses secure payment gateways to protect your financial information. We do not store payment details on our servers.
  • Pricing: All prices listed on the website are in USD unless otherwise specified. Prices are subject to change without notice.

Customer Service

  • Support Hours: Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.
  • Contact Methods: You can reach us via email at support@sharibeauty.com or by phone at (000) 000-000. We aim to respond to all inquiries within 24-48 hours.

Feedback and Complaints

  • Customer Feedback: We value your feedback and encourage you to share your experience with us. Please email us your comments or leave a review on our website.
  • Complaints: If you have a complaint, please contact our customer service team. We take all complaints seriously and will work to resolve any issues promptly.

Privacy Policy

  • Personal Information: We collect personal information such as name, email, shipping address, and payment details to process orders and improve our services.
  • Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

Use of Information

  • Marketing Communications: By providing your email, you consent to receive marketing communications from Shari Beauty. You may opt out at any time.
  • Third-Party Sharing: We do not sell or share your personal information with third parties, except as necessary to fulfill your order or comply with legal requirements.

Intellectual Property

All logos, and service marks displayed on our website are the property of Shari Beauty. Unauthorized use is strictly prohibited.

  • Content Ownership: All content on our website, including text, images, and product descriptions, is the intellectual property of Shari Beauty. Reproduction without permission is prohibited.

Legal

  • Product Liability: Shari Beauty is not liable for any indirect, special, or consequential damages arising from the use of our products. Our maximum liability is limited to the purchase price of the product.
  • Disclaimer: We make no warranties, express or implied, regarding the fitness of our products for any particular purpose.

Governing Law

  • Jurisdiction: These terms and conditions are governed by the laws of the state in which Shari Beauty operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that state.

Changes to Policies

  • Policy Updates: Shari Beauty reserves the right to update these policies and terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

Shipping and Delivery

  • Processing Time: Orders are typically processed within 2-3 business days. Processing time may vary during peak seasons or special promotions.
  • Shipping Rates: Shipping costs are calculated at checkout based on the delivery location and the weight of the order.
  • Shipping Carriers: We use reliable carriers to ensure timely delivery. Once your order is shipped, you will receive a tracking number via email.
  • International Shipping: We offer international shipping to select countries. Customers are responsible for any customs duties or taxes imposed by their country.

Delivery

  • Estimated Delivery Time: Delivery times vary based on location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-15 business days.
  • Delivery Issues: If you experience any issues with your delivery, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.
  • Lost or Stolen Packages: Skyn Beauty is not responsible for lost or stolen packages confirmed as delivered. Please ensure your delivery address is secure.

Returns, Refunds, and Exchanges

  • Eligibility: Due to the nature of our products, we do not accept returns on opened or used items. Unopened and unused products may be returned within 14 days of delivery for a refund.
  • Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions on how to proceed.
  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to an error on our part.

Refunds

  • Refund Eligibility: Refunds are issued for eligible returns within 7-10 business days after we receive and inspect the returned items.
  • Refund Method: Refunds are processed to the original payment method. Please note that banks may take additional time to reflect the refund in your account.
  • Non-Refundable Items: Sale items, gift cards, and promotional items are non-refundable.

Exchanges

  • Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.